Q & A
for Japan Rental Pocket WiFi
1 Rental Steps Q & A
Typical questions
- Which one is a reasonable rental WIFI?
- How much should I pay total cost?
- By when should I make a reservation?
- What do I have to do before coming to Japan?
- How long will the WiFi device battery last?
- Is a step-up or down transformer in WiFi set included?
1-1 Order
- Q
- How to order?
- A
- Please go to comparison page for order.
- Q
- By when should I make a reservation?
- A
It depends on which airports you pick-up and company.
Global WIFI
1. Haneda Airport and Kansai Airport 6am of the day before pick up
2. Chubu Airport and Fukuoka Airport 3pm of the 2 days before pick up
3. Others by shipping(Hotel,Office,etc)3pm of the 3 days before pick upTelecom Square
1. Narita Airport and Haneda Airport 3pm of the day before pick up
2. Kansai,Chubu, Takamatsu, Fukuoka and New Chitose Airport 3pm of the 2 days before pick up
3. Expect airports(Hotel, Office etc.) 3pm of the 2 days before pick up※We recommend that you have to reserve WiFi device early. Some cases, you might not be able to make any reservation just a before a deadline. When you fix the date for visiting Japan, you had better to reserve WIFI router!
- Q
- Can I cancel or change the informartion in the application I input?
- A
- Yes. Please contact the company you booked the mobile WiFi.
1-2 Pick up and Return
- Q
- How can I pick up rental mobile WiFi?
- A
Airports or other places by delivery (only in Japan).
You can pick up a rental mobile WiFi at
1. Each company service counter of the airport.
2. Other places in Japan by delivery.※ Since companies' conditions may differ, please confirm on booking.
- Q
- Which airport can I pick up the rental mobile WiFi?
- A
It depends on a company. In major airports like Narita, Haneda, Kansai International airport there are pick-up and return counter of WiFi rental company. Please click here for details.
- Q
- How can I return the rental mobile WiFi?
- A
Airports or other places by delivery.
You can return a rental mobile WiFi
1. at each company service counter at the airport.
2. by mail (shipping)
※ Since companies' conditions may differ, please confirm on booking.
- Q
- Which airport can I return the rental mobile WiFi?
- A
It depends on a company. Please click here for details.
- Q
- What time is a pick up and return counter available at airports?
- A
It depends on a company. Please click here for details.
- Q
- What should I bring when I pick up a mobile WiFi set at airport?
- A
Please bring an email confirmation you would receive after booking a rental mobile WiFi. After you book online, you will receive an e-mail confirmation. Print out the email confirmation beforehand. And don't forget your passport. Both are required when picking up the rental mobile WiFi.
- Q
- Can I return a rental mobile WiFi at different airport I pick up?
- A
Yes, you can. When you book a rental mobile WiFi, you can choose airports you want to pick up and return.
- Q
- What should I do when I want to extend the rental term?
- A
Please contact the company you rent the mobile WiFi.
1-3Payment
- Q
- How can I pay the rental cost?
- A
Only a credit card is accepted.
- Q
- Can I pay the cost other ways than a credit card?
- A
Sorry you can't.
