Q & A


for Japan Rental Pocket WiFi

SUMO-WiFi top > ︎Rental Steps Q & A

3 Options and Service Q & A

Typical questions

  • Which one is a reasonable rental WIFI?
  • How much should I pay total cost?
  • By when should I make a reservation?
  • What is it to have to do before come to Japan?
  • How long will the WIFI device battery last?
  • Is included a step-up or down transformer in WIFI set?
  • Rental Steps
  • Rental product
  • Option and Service
  • Others

3-1 Sub battery

Q
How long will the WIFI battery last?
A
It seems to be 4〜8hours.
It seems to be 4〜8hours.when you use it consecutively connected. If you use it intermittently it seems to be more.
Q
What is a sub battery?
A

It is a portable charger.
Portable chargers can provide power of smartphone,tablet etc. When your smartphone battery is lost,you can charge from it.

Q
Do I need to rent sub battery?
A
Yes we strongly recommend that.

If rental WIFI device battery would be empty you need to charge battery and search concentric plug in Japan,
Unfortunately it is difficult to find concentric plug in public, If you have a sub battery, it solves this problem!

Q
How much is the sub battery fee?
A
The fee changes by companies,
Telecom Square 216yen/day/unit
Global WIFI 216yen/day/unit
Q
How to charge to a rental WIFI device or my smartphone?
A
It connects only to charging port.
Q
Is a sub battery targeted for compensation of company provided insurance? 
A
It depends on companies insurance.
Please read a detail.

3-2 Insurance

Q
What is the insurance of option?
A

Rental companies provide insurance for rental device.
It is system of optional insuranse.Compensation fees will be discounted or waived in case of loss, theft or a damage of
device with enrollment in their insurance plan.The compensation fee,details,etc depending on the company.

Q
What is the detail?
A

 

Q
Can I take out that insurance after receive a WIFI device?
A

No you can't.You can sign up insurance when you book it only.

You can't sign up an insurance during using or after returning a rental WIFI.Please attention it.

Q
What should I do when I lost or broke a WIFI device?
A

Please contact a rental company immediately.
Telecom Square
Global WIFI

3-3 Others

Q
What is the Hotel De WIFI?
A

It makes WIFI from Cable Lan of Hotel.
When you connect to cable and Lan Cable of Hotel,the device provides wiress Lan environment.

Q
What is the cigarette lighter socket charger?
A

This is the charger from cigarette lighter socket of car.
If you ride a car in Japan, we recommend you rent this device.

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